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Amazon Prime Instant Video: Review

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Introduction and features

For a long time Amazon Prime Instant Video has played second fiddle to Netflix’s streaming behemoth. But, while the tides may not necessarily be turning, there is a parity between the two big video streaming giants that we’ve not seen before. Both companies now do more than just act as the middle men between the content makers and the viewer – they are the content makers. Amazon’s burgeoning original programming initiative really started to bear fruit this year with an impressive haul at the Emmys, bagging five awards to Netflix’s four.

Review: Updated: Amazon Prime Instant Video

As well as gaining critical acclaim having such exclusive content also provides a great driving force for pushing people towards its streaming service. This year also saw Amazon taking the lead, in technological terms, over Netflix too, being the first consumer service to offer high dynamic range (HDR) content, as well as Ultra HD streams, at no extra cost.

And the competition…

Review: Updated: Amazon Prime Instant Video

 

How much does Amazon Prime Instant Video cost?

The Instant Video service is all part and parcel of one of the best value bundles in tech – Amazon Prime. For the $99 (£79) per year subscription cost you get the full Amazon Prime Instant Video service, its music-streaming setup as well as free delivery on products you buy, unlimited cloud-based photo storage and a whole heap of books on the Kindle store too. That’s quite a package, and when Netflix’s most basic, non-HD, subscription costs nearly £72 per year you start to see the value Amazon has pumped into its offering. You are though locked in for a year, so while you can start and stop your Netflix payments on a monthly basis the same can’t be said for the Instant Video service.

How can I access Amazon Prime Instant Video?

There are multiple ways to get your stream on with Prime. The classic desktop browser method though is probably the least intuitive. Accessing it via the browser essentially just takes you to a location in Amazon’s standard shop pages. It has been improved recently though so that when you hit the Prime Video tab it now looks far more like Netflix’s dedicated applications.

Review: Updated: Amazon Prime Instant Video

Large images now fill the screen, and it also uses a similar side-scrolling method to allow you to drill down further into the different categories or genres it displays. Outside of the desktop are the dedicated Amazon Video apps for either Android, iOS, smart TVs or Amazon’s own Fire products (like the Fire TV). The Amazon Video app is also now available across the Roku range too. Frustratingly the Android implementation requires you to sideload Amazon apps, which does make it a bit of an awkward experience – especially on Android TV devices.

Review: Updated: Amazon Prime Instant Video

These apps are focused on purely the video content, so you won’t find suggestions of which TV you’ve been perving over in the store popping up every now and then. They’re not the most aesthetically-pleasing of applications, but perfectly functional. You have access to watchlists, where you can add shows or movies that you fancy coming back to as you browse around the substantial content library. And it most definitely is substantial, with rough estimates placing it as around 18,000 movies and 4,500 TV shows. That gives it a more substantial movie streaming catalogue than Netflix at around 11,000.

What are Amazon Prime Instant Video’s key features?

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The big new feature for Amazon’s streaming service is the ability to download content for watching offline. That’s a big tick for the Instant Video service, something that Netflix doesn’t, and probably never will, offer. It’s only available on the Fire tablets and phones and iOS and Android apps, but that makes sense for the mobile devices. The entire Amazon library isn’t available to download and view offline, but a substantial amount is, including all of its original programming.

Review: Updated: Amazon Prime Instant Video

You can keep the programs offline for a set period of time, allowing you to watch things on the most when you don’t have the mobile data allowance to cope. Another place Amazon is offering extra features over Netflix is in the advanced technology it’s using for its streams. If you have a compatible TV you get access to all of Amazon’s high dynamic range content at no extra cost, that means you need a modern 4K panel with HDR support. When it first launched the service earlier in the year there wasn’t much to it, now though there is a whole host of its own content available to stream in both HDR and 4K Ultra HD formats.

Review: Updated: Amazon Prime Instant Video

It’s still not at the same levels as its 1080p HD content, but it’s impressive that it is growing. And gives the people who’ve already taken a punt on a HDR-capable TV something to show off to their mates.

Verdict

Amazon Prime Instant Video has improved immeasurably over the last year or so. The interfaces on both its apps and browser pages are more intuitive and more visually-pleasing too. They’re still not quite on a par with Netflix’s easy-access setup, but Amazon is definitely learning. One issue though is that it is still hellbent on trying to sell you the content that you’ve already signed up to for free. Want to watch the Tyler Durden-y Mr. Robot? Well, you can stream the entire first season for free. Gratis. Nothing to pay whatsoever. Though obviously it also gives you the option buy each individual episode or the entire series should you wish.

Review: Updated: Amazon Prime Instant Video

It can get rather confusing in the app too, when you’re searching for something, as to whether the results that it’s offering up are part of your Prime subscription or whether you’re going to have to spend a little more cash for the privilege. But when it’s providing a glimpse into the future of TV with both its HDR streaming and pilot seasons – where it provides pilot episodes of programs to gauge audience opinion – Amazon Prime Instant Video proves it’s really taking the streaming game seriously.

Review: Updated: Amazon Prime Instant Video

We liked

There is an impressive amount of content available, all as part of the Prime membership fee. You even get access to its HDR and Ultra HD content for no extra cost. Well, so long as you’re one of the few with compatible TV hardware anyways. It’s also got a better selection of movie content than Netflix, though its rival has a more diverse range of TV shows. The layout of its browser screen has been seriously improved and is much more user-friendly than before. The app can still be a little confusing, as it consistently mixes Prime and pay-to-view content. But the mobile app does now offer offline viewing, which is a definite bonus for Amazon’s video service and something which does make it stand out.

We disliked

The fact that Amazon is first and foremost a retailer is something you are regularly reminded of when using the Instant Video service. Searching for a movie or show will always bring up the option for you to buy as well as the option to stream for free. There is also an issue when looking for the Ultra HD content too. It doesn’t package the HD and 4K content together, so if you search for Orphan Black, for example, you need to specifically select the one with a tiny ‘UHD’ symbol over the corner of the image. Unlike Netflix where it figures out what your network can handle and delivers the highest bitrate content it can. It’s also a shame that it locks you into a full 12-month contract without the option to take a monthly Prime Instant Video subscription out separately to the Amazon Prime membership itself.

Review: Updated: Amazon Prime Instant Video

Verdict

The more I use Prime Instant Video the more impressed I’ve become with it. The fact that it is trialling new features, new technologies and new shows ahead of the competition, and putting a huge amount of cash into creating its own content, makes it a very close second to Netflix’s streaming giant. And while it is still just about trailing its closest rival the gap is definitely closing. It’s also growing harder and harder for everyone else to contend with the quality bundle Amazon’s Prime subscription is as a whole. It’s not just about the video now and still it costs only a little more than a year’s worth of Netflix’s lowest subscription option.

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13 thoughts on “Amazon Prime Instant Video: Review

  1. 15,000 titles. That’s nothing when you compare how many movies and tv shows you can buy on physical media. No thanks.

  2. Wow – so I read, and re-read the Amazon speil, but could not even work out what resolution they streamed at. However it seemed pretty clear to me that it was an annual fee to stream all you can watch:

  3. Besides the fact that it’s a total rip off, their player fails to play on a variety of devices including Ubuntu desktop. Their Android app can only be installed via their very own app store. After installing the app store and then the Instant video app you’ll find out that it requires another video player app in order to play videos. After I’ve installed that too, which is the third app installed, I discovered I can’t actually watch anything due to some error:

  4. I agree with the others. Amazon has stepped in the middle of a fierce competition (Netflix, HBO….) and is not exactly in the same league. Content is not great (at least at this stage) and feels like a rip-off. Worse, video quality is AWFUL.

  5. As a causal TV user I found the service useful for the past 2 years and occasionally keeping the kids entertained when there was nothing on Freeview. Best viewed via a games console like a PS3 used to replace a DVD/Blueray player. A real shame Amazon are not keen to integrate this with a Freeview player such as the YouView system. Users with lots of time to watch TV will be disappointed by the amount of rubbish to swift through to find something good and then they will run out of the good. One bonus next year is the Top Gear presenters will be exclusive to Amazon.

  6. Amazon Prime does not appear to have sufficient technical support to handle problems …

  7. Amazon fail for me by not supporting Android. Netflix does, as does Sky Go, iPlayer etc. so it’s not a technical issue. One can only conclude that Amazon want you to buy their tablets, but they are loss-leaders anyway. It’s surely more damaging to have Android users move to Netflix instead, which as you say elsewhere, is the superior service anyway.

  8. I noticed that whenever I use Amazon, the HD video looks really fuzzy. Netflix looks better.

  9. I feel cheated after paying for Amazon prime and the prime tv box only to find that it has rubbish movies which are free and decent movies which you need to pay for and the tv series you get one or maybe two seasons then you need to pay for the other seasons at a silly price of over 00a32 per episode

  10. Be aware that Amazon Do Not do subtitles. Netflix do and remember your settings. So if you need subtitles do not sign up to this service. They have emailed me saying they are working on this but google this problem for Lovefilm and they were saying just the same several years back.

  11. As a Lovefilm member I’m furious about Amazon wrecking it. The selection is dire. There are several hundred DVDs in my favoured Lovefilm genre. There are 20 in Amazon Prime. I feel like I’ve walked into the British Library and come face to face wish shelves full of just romance and crime fiction instead of a full range of classic and alternative films.

  12. Amazon Instant is total rip off, do not even bother to sign up. You pay anuual or monthly subscription like on Netflix, but do not be fooled that you can watch any great tv series or movies for free – you have to rent them anyway!!! And prices are like 00a31.90 per episode! Even old tv shows like Friends, this is total joke! Netflix is way better, and thank you but I will just stream online other shows

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